Shipping & Returns
Shipping Policy
Thank you for visiting and shopping at Amoura & Co. Following are the terms and conditions that constitute our Shipping Policy.
Shipping Policy
Shipment processing time:
All jewellery pieces are custom made. Orders will be processed within 4 - 6 weeks. Orders are not shipped or delivered on weekends or holidays.
If there will be a significant delay in shipment of your order, we will contact you via email.
We offer international shipping, if your country is not listed please contact us so we can ship your desired piece to you.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. Customs, Duties and Taxes Amoura & Co. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages Amoura & Co. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Return & Exchange Policy
Thank you for shopping at Amoura & Co.
If you are not entirely satisfied with your purchase, we're here to help.
Refund
We only offer made to order and custom made jewellery. We do not mass produce our jewellery items. As a result, the pieces we sell are not refundable.
To avoid any issues we encourage clients to:
- Carefully review the design plans before the jeweller begins creating the piece, as changes made after the start of production may result in additional fees. As part of our collaborative design process, we offer to make the desired modifications to your piece.
Exchange
We do not offer exchanges.